Refund policy
Eligibility for Returns
We accept returns only under the following circumstances:
-
The item arrives broken or damaged, or
-
The item does not function as advertised.
To be eligible for a return, the item must:
-
Be reported within 14 days of delivery
-
Be in its original packaging (if available)
-
Include proof of purchase
How to Request a Return
If you believe your item qualifies for a return:
-
Contact us at Differentmentalityapparl@gmail.com within the required timeframe.
-
Provide your order number and a detailed description of the issue.
-
Include clear photos or videos showing the damage or malfunction.
Our team will review your request and respond with next steps.
Return Process
If your return is approved:
-
You will receive instructions on how to send the item back.
-
Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method within 14 business days.
Non-Returnable Situations
We do not accept returns for:
-
Change of mind
-
Incorrect item ordered
-
Minor cosmetic imperfections that do not affect functionality
-
Normal wear and tear